General sales conditions
Most countries have DPD Parcelshop, DPD hole delivery or free shipping rates.
We are currently working on the best rates in other countries. If your country is not listed, please send us an email.
Orders received before 2pm will be shipped the same day !
14-day trial period for a select amount of products !
Items such as guitar strings, harmonicas, clothing, polish or cleaners, polishing cloths and books must be un-opened and un-used to be eligible for return. All items must arrive back in like new condition. If not respected we will charge a fee accordingly.
Items that were custom ordered cannot be returned, they are considered final sale. Please be sure to verify all specs of your custom instrument prior to order. A deposit is required for all custom order items and this deposit is non-refundable.
You will be responsible for the shipping charge for the return of your item and if your item qualified for free shipping on its way to you, this shipping charge will also be deducted from your refund.